Dining Room Protocols For Customers

Message to all Customers Regarding Our Dining Room.

As we continue through this pandemic, the number one concern of the Diplomat is the safety of our employees and the general public. We have developed and will regularly update our COVID-19 Operation Plan as information becomes available.     

This has been a difficult time for all New Brunswickers.

The management and staff of the Diplomat Restaurant have assuredly missed serving you, our customers, in our dining room. As we re-open the dining room, we wanted to give a full and un-filtered view as to the protocols and precautions we have put in place.

We are asking our valued customers to help us serve you, by following the precautionary protocols set in place. Together, we’ll all get through this.

In this document, we attempt to summarize the guidance information that has been provided by the Government of New Brunswick regarding reopening over the coming days and weeks. The government has advised that they do not expect that a vaccine will be available for 12 to 18 months or more, meaning life will not return to normal for some time. Physical distancing, health screenings, physical barriers (plexiglass), hand washing, surface cleaning, masks and face coverings will be the new normal.

Risk Assessment

Self-Assessment - Customer Pre-screening

Customers are asked to read this document to ensure they are aware of the signs and symptoms of COVID-19. In accordance with Public Health directions, must contact 811 if you answer YES to the following:

  1. Are you required to self-isolate because you have travelled outside of New Brunswick within the last 14 days?
  2. Have you been directed by a public health authority to self-isolate or quarantine within the last 14 days?
  3.  Do you have at least two of the COVID-19 symptoms list below? If so, self-isolate and call 811 for direction.

If you answer yes to two or more of the questions, then please do not enter the Restaurant.              

This is by direction from New Brunswick Public Health for the safety of Customers and Employee’s.

Physical Distancing

Please keep a 6-foot distance if there is another customer at the cash.

We are asking that only one person go in the washroom at a time.

Customers Cannot Wait in the Lobby

Customers are not allowed to wait in the lobby for a table or for take-out. If we cannot seat you right away we will ask that you register and then go back to your vehicle and we will call once the table is ready or we will get the make/model of your vehicle if you do not have a cell phone.

Reservations are Highly Encouraged

We are encouraging that reservations are made and will be spacing them at intervals so that they do not all arrive at once. We will also be asking that only one person from the reservation come in to see if their table is ready and we will advise them from there.

We are offering curbside payment and pickup from 4-9 each day. If curbside is not available a customer may pay for their order at the cash and we will bring it out to you when it is ready.

If Unable to Ensure Physical Distancing 

If unable to ensure social distancing, masks should be worn at all times and hand sanitizer is available. You are advised to wash your hands thoroughly and frequently when you are able.

Protect Yourself and Others – Facilitating Personal Hygiene Etiquette

Wash your hands often with soap and water for at least 20 seconds. Use an alcohol-based hand sanitizer if soap and water are unavailable. Disinfect and clean frequently touched objects and surfaces.

When coughing and sneezing, turn your head away from others and use a tissue to cover your nose and mouth, drop your tissue into a waste bin, clean your hands after discarding tissue using soap and water or alcohol for at least 20 seconds. The Diplomat strongly encourages all staff to wear non-medical masks, also referred to as community face masks, when out in the community if they are unable to maintain physical distancing. Some businesses may require them to wear a community mask before entering their building/premise so keep this in mind when going out. Stay home if you are sick. Practice Social Distancing.

We have put up a plexiglass barrier at the cash to provide additional safety for our customers and staff. We have placed hand sanitizer in the restaurant for our customers and will have hand sanitizer at the cash area beside each pin pad terminal and also on the walls towards the dining room and washrooms.

PPE – Personal Protective Equipment 

Masks and gloves are available for staff.

Thermometers are available for staff.


Door Signage – The front door will have signage advising that people may not enter if they are experiencing symptoms of COVID-19.

Please understand we are doing our very best and we all need to help each other during this time. We appreciate your help in ensuring that the measures laid out in this document are followed.

Thank you for your valued and appreciated patronage at the Diplomat Restaurant.